If a client is dissatisfied with any aspect of our professional service, they should raise the matter with us in writing in the first instance.

Complaints should be sent to:

Ian Davidson MRICS
Principal
IDCS Property Consultants FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Email: info@iandavidson.co
UAE Mobile: +971 50 304 1443

We will acknowledge a written complaint within five working days and will aim to provide a substantive written response within 28 working days, subject to having sufficient information to investigate the matter properly.

Where a complaint cannot be resolved directly, the client may have the right to refer the matter to an appropriate UAE authority or dispute-resolution body, depending on the nature of the complaint.

This Complaints Procedure does not replace or amend the separate Terms of Engagement issued for individual professional instructions.